After three years and thousands of bookings through Booking.com, our relationship with Booking.com ended early this week. This followed an ongoing commercial and operational dispute between SkyRitz and Booking.com, including issues relating to recent cancellation activity, platform reliability, and the commercial terms being imposed on our small business.
Wednesday night, Booking.com began cancelling SkyRitz reservations without any cancellation action being initiated by SkyRitz. We issued a formal legal response to Booking.com this morning, June 3, 2026 at 4:56 a.m. Vancouver time.
We want to be very clear:
If you have already paid for your reservation, your stay is confirmed directly with SkyRitz. We have your accommodation reserved, and we look forward to hosting you.
If you have not yet paid for your reservation, we have still set aside the inventory for you and will hold it until this Monday June 8th 2026. You may confirm your booking directly with SkyRitz by contacting our team.
SkyRitz remains committed to honouring our guest commitments and minimizing disruption. If you received a cancellation notice from Booking.com, please understand that this was not initiated by SkyRitz, and we are actively working to support affected guests.
As you can imagine, we are currently receiving a high volume of calls and emails. Our team is responding to guests in the order we were contacted. If you have messaged us in the last several hours, we kindly ask for your patience, and our team will respond to you as soon as possible.
Going forward, SkyRitz will be joining and featured on Expedia Group in the coming days. We highly recommend booking future travel and accommodation through Expedia.com, whether you stay with us or another accommodation provider.
Thank you for your understanding and support of our small business. We are grateful for the opportunity to host you and remain committed to providing a smooth and welcoming stay.
Warm regards,
SkyRitz Care & Management
